Questions and Answers

Q. What process do you use to clean carpets?
A. Most of the carpet cleaning we do is the “hot water extraction” method, also known as “Steam Cleaning” This process is used by about 80% of all carpet cleaning companies across the country. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning.

Q. How long does it take to dry?
A. The normal drying time is from 4 to 6 hours. With our “Quick Dry” process drying times can be reduced by as much as 50% of normal.

Q. I have heard that it is best to put off having your carpet cleaned as long as possible.
Is that true?
A. No. In fact , many major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic increases abrasion that breaks down your carpets fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

Q. Should I have my carpet dry cleaned or steam cleaned.
A. As mentioned earlier, most major carpet manufacturers now recommend hot water extraction (Steam Cleaning) as the preferred method. Like the laundering of your clothing. Steam cleaning is highly effective in removing soil and other contaminates from your carpet. It is one of five carpet cleaning processes that are officially recognized as an industry standard.

To most people “dry cleaning” means cleaning without water. The fact is that most carpet cleaning advertised as “Dry” cleaning actually uses anywhere from a little, to a lot, of water! That’s because most of the soil in your carpets is water soluble. For the most part that means better results with a wet cleaning process. On the other hand each cleaning process has its place given the circumstances. For the majority of residential customers steam cleaning will deliver the most effective results.

Q. Does your cleaning process soak the backing of the carpet?
A. No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck mounted powered equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

Q. Can you get the pet odor out of my carpet?
A. Pet odor is a very common problem. We can help you deal with your pet challenges. From minor problems to major headaches we can help find that solution that works for you.